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Frequently Asked Questions
What is the minimum order quantity (MOQ)?
MOQ varies by product and factory. Generally, we can negotiate MOQs as low as 100 units for many product categories. Contact us with your specific product requirements for accurate MOQ information.
How long does the sourcing process take?
Initial supplier matching typically takes 3–5 business days. Sampling takes 7–15 days depending on the product. Production timelines vary by order size and complexity, usually 15–45 days.
Do you charge a service fee?
Our fee structure is transparent and competitive. We typically charge a small percentage of the order value as a service fee. The exact rate depends on the scope of services required. Contact us for a detailed quote.
Can you arrange product samples before I place an order?
Absolutely! We always recommend sampling before bulk orders. We'll arrange samples from shortlisted factories and ship them to your location for evaluation.
How do you ensure product quality?
We have a rigorous multi-stage quality control process including pre-production inspection, during-production checks, and pre-shipment inspection. Our QC team visits the factory and provides detailed photo reports.
What payment methods do you accept?
We accept bank transfers (T/T), PayPal, Wise, and letters of credit (L/C) for larger orders. Payment terms are typically 30% deposit and 70% before shipment.